Statement of Service Level Agreement

Statement of Service Level Agreement of the National Land and Housing Organization

The following are the common goals in the National Land and Housing Organization's Service Level Agreement:

1. Ease of communication and obtaining up-to-date information at any time

2. Low cost of information and introduction of the goals and performance of the Organization on a national and global scale

3. Possibility of providing E-services to people in cyberspace

The services provided at the service desk of the National Land and Housing Organization include the following:

• Identification and retention of national lands

• Investigating the requests for recognition of land types

• Land preparation in partnership

• Implementation of a participatory construction project

• Assignment of the built units to the general public

• Provision of land proprietary quorum

• Distribution of special groups’ bank dividend subsidies

• Land assignment

The website of the National Land and Housing Organization provides you, dear clients, the possibility of registering and following up your requests and complaints through the "Contact Us menu -> Contact the Public Relations". In this section, you are able to contact different areas of the Organization any time during office hours.

You may contact the Inspection and Response Department for a complaint.

As soon as the application is registered, the applicant will be notified of the result of follow-up of the registered request as soon as possible and, if necessary, attends in person.

The website of the National Land and Housing Organization is available to the dear applicants on a full-time basis, and in case of any technical problems and defects, the applicants will be informed.

The private information of those completing the electronic forms will not be made public.