Service Level Agreement (SLA) of the National Land and Housing Organization Website
The National Land and Housing Organization hereby publishes its Service Level Agreement (SLA) for its official website:
The website is equipped with the following features, which are available to users on a 24/7 basis:
•Accessibility of the homepage in both Persian and English.
•A list of the Organization’s priorities in line with the Ministry’s strategic programs.
•Information regarding affiliated organizations and provincial offices of the Ministry.
•Essential contact information for stakeholders through the “Contact Us” section.
•Availability of RSS feeds and similar technologies for information exchange.
•Access to relevant information concerning each organizational unit, displayed under its dedicated page.
•News related to the National Land and Housing Organization.
•News archive.
•A Frequently Asked Questions (FAQ) section.
•The possibility to print or download electronic copies of applicable forms and official documents in common formats (such as PDF).
•Online surveys.
•A discussion forum (for users with special access permissions).
•Laws and regulations relevant to the Organization.
•Categorization of services according to the needs of stakeholders in related sectors.
•Categorization of e-services provided via the Electronic Service Desk.
•The ability to submit feedback, suggestions, and complaints online through electronic
forms (after submission, applicants will be notified of the results of their request or complaint in the shortest possible time).
•Publication of tender and auction notices.
The website of the National Land and Housing Organization is available at all times. In the event of any technical error or service disruption, applicants will be duly notified.
Objectives
The primary objectives of the Service Level Agreement of the National Land and Housing Organization are as follows:
•Facilitating communication and providing real-time, up-to-date information.
•Reducing the cost of disseminating information and promoting the Organization’s goals and achievements at both national and international levels.
•Enabling the provision of electronic services to individuals in a secure and accessible digital environment.
Service Level Statement
The Service Level Agreement of the National Land and Housing Organization is hereby declared as stated above:
Identification & Retention of National Lands
Provision of Proprietary Quorum of Uncutivated Lands
Investigation of Requests for Determination of Land Type
Land Assignment to Special Groups
Assignment of Constructed Units to the General Public
Provision of Proprietary Quorum of Cutivated Lands
Land Assignment to Governmental Organizations